• Teachers & Students: Start with your Technology Facilitator (ITF) or media center staff.
• Building-Level Tech Help: Ask the assigned Technician when they are in your school.
• General Tech Support: Contact our Teacher Help Desk
• Parents: You can also reach out to your school via ParentSquare or contact the district Tech Department.

Our Technology Team is available:

• Monday–Friday, 7:30 AM – 4:30 PM
• Closed on district holidays and during emergency closures
• Emergency coverage outside of these hours is limited to critical needs (see escalation below)

The fastest way to get help is by submitting a ticket in One to One Plus:

• Visit: One to One Plus
• Use your district login to submit a new ticket​​​​​
• Include details like device type, what’s not working, error messages, and when the issue started

More detail = faster resolution

For urgent issues affecting instruction or schoolwide operations (e.g., internet outage, testing failure, phone systems down):

• Call the Teacher Help Desk immediately
• If no one is available, notify your building administrator, who can escalate to district leadership
• Emergency tickets can also be flagged within One to One Plus

Please avoid marking tickets as “urgent” unless they impact multiple users or instructional time.