• Our help desk receives many calls about this issue. The most common reason for this is that the device is not logged into the Zscaler firewall to allow the device access. Open a web browser and try and navigate to a site. If your device is not logged into Zscaler, the login window will pop up asking for your credentials. 
• Username: complete email address (ex: KeysGT343@rss.k12.nc.us)
• Password: your lunch number
• If you fail to login, or if you are logged into Zscaler and you still cannot submit assignments, please contact the Help Desk

• A students canvas login is tied to your NC Ed Cloud credentials. 
• Username: student ID/lunch number
• Password: you set this when you claimed your account. 
• If you are in need of a password reset, your teacher can provide that for you. 

If your student discovers that the screen on the device is broken, the first thing to do is to contact your school's Technology Facilitator. Your Technology Facilitator will record the damages and put in a work order to get the device repaired. In the meantime, another device will be given to your student to use. 

• The first thing that users should try is to double-check that the login credentials that he/she are using are correct. Username should be the prefix of your email address and last three digits of your student number (example: KeysGT456). Your password should be your student ID number. 
• If those credentials do not work, please click on the green HelpDesk button at the top of the RSS Classlink login page. 
• Help Desk
• Complete the work order information, and a ticket will be sent to RSS helpdesk. A help desk representative will reach out to you as soon as possible with a solution.

If your parent is having problems logging into Powerschool, please contact your school's Data Manager. The data manager handles parent access to your parent portal.