Contact & Support
Contact & Support
Please avoid marking tickets as “urgent” unless they impact multiple users or instructional time.
- Teachers & Students: Start with your Technology Facilitator (ITF) or media center staff.
- Building-Level Tech Help: Ask the assigned Technician when they are in your school.
- General Tech Support: Contact our Teacher Help Desk
- Parents: You can also reach out to your school via ParentSquare or contact the district Tech Department.
Our Technology Team is available:
- Monday–Friday, 7:30 AM – 4:30 PM
- Closed on district holidays and during emergency closures
- Emergency coverage outside of these hours is limited to critical needs (see escalation below)
The fastest way to get help is by submitting a ticket in One to One Plus:
- Visit: One to One Plus
- Use your district login to submit a new ticket
- Include details like device type, what’s not working, error messages, and when the issue started
More detail = faster resolution
For urgent issues affecting instruction or schoolwide operations (e.g., internet outage, testing failure, phone systems down):
- Call the Teacher Help Desk immediately
- If no one is available, notify your building administrator, who can escalate to district leadership
- Emergency tickets can also be flagged within One to One Plus
Please avoid marking tickets as “urgent” unless they impact multiple users or instructional time.
-
- Teachers & Students: Start with your Technology Facilitator (ITF) or media center staff.
- Building-Level Tech Help: Ask the assigned Technician when they are in your school.
- General Tech Support: Contact our Teacher Help Desk
- Parents: You can also reach out to your school via ParentSquare or contact the district Tech Department.
-
Our Technology Team is available:
- Monday–Friday, 7:30 AM – 4:30 PM
- Closed on district holidays and during emergency closures
- Emergency coverage outside of these hours is limited to critical needs (see escalation below)
-
The fastest way to get help is by submitting a ticket in One to One Plus:
- Visit: One to One Plus
- Use your district login to submit a new ticket
- Include details like device type, what’s not working, error messages, and when the issue started
More detail = faster resolution
-
For urgent issues affecting instruction or schoolwide operations (e.g., internet outage, testing failure, phone systems down):
- Call the Teacher Help Desk immediately
- If no one is available, notify your building administrator, who can escalate to district leadership
- Emergency tickets can also be flagged within One to One Plus
Please avoid marking tickets as “urgent” unless they impact multiple users or instructional time.