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For Staff

Technology For Staff

A teacher smiles while assisting a student at a computer in a classroom.

Welcome to the Staff Section of the Rowan-Salisbury Schools Technology Website! Here, you can find important links and resources to support your daily technology needs. Stay informed about the current system status and easily access essential tools and services.

 

Please explore the links below to check system status, access login portals, and find helpful resources. Our goal is to ensure you have everything you need to integrate technology seamlessly into your teaching and administrative tasks.

 

If you need further assistance, don't hesitate to submit a support ticket or email our tech support team. We're here to help!

 

Submitting Tickets

The fastest way to get technology support is by submitting a ticket in One to One Plus.

    • Track issues efficiently
    • Prioritize critical needs
    • Assign the right team member
    • Keep a record of what’s been fixed

    Submitting a detailed ticket means we can resolve your issue faster and avoid unnecessary back-and-forth.

    1. Visit One to One Plus
    2. Log in with your RSS credentials
    3. Click New Ticket
    4. Select the correct category and location
    5. Add a clear title and detailed description
    6. Upload a screenshot if possible
    7. Click Submit

  • • What device or system is affected

    • What you were trying to do

    • Any error messages or screenshots

    • When it started and how many are affected

    • Whether it’s urgent (e.g., during instruction/testing)

Cybersecurity Information

Top 5 Things You Should Be Doing: 

  • Avoid names, birthdates, or common phrases
  • Never share or write them down

When you step away, press Control Command Q on a Mac

  • Be suspicious of odd emails, typos, or unfamiliar senders
  • Never click unexpected links or attachements

Forward them to our tech team or submit a ticket

Only use RSS-approved apps and platforms to protect student data

  • If it feels off, it probably is
  • When in doubt, ask
  • You’re modeling safe digital habits for students every day

    • Avoid names, birthdates, or common phrases
    • Never share or write them down

  • When you step away, press Control Command Q on a Mac

    • Be suspicious of odd emails, typos, or unfamiliar senders
    • Never click unexpected links or attachements

  • Forward them to our tech team or submit a ticket

  • Only use RSS-approved apps and platforms to protect student data

    • If it feels off, it probably is
    • When in doubt, ask
    • You’re modeling safe digital habits for students every day

BOY Training

Click to watch the RSS Technology BOY Video and Slideshow.